Contribution
to:
User-Driven
Healthcare and Narrative Medicine
– Utilizing collaborative
social networks and technologies
Dimensions of
the Patient Journey
- Charting and sharing the patient journey with long term user-driven
support systems.
Kresten Bjerg
Emeritus
Associate Professor, Department of Psychology, University of Copenhagen, Denmark
Abstract
The ways a
person’s illnesses and afflictions are socially constructed and culturally
conceived amongst relatives and friends as biographically contextualized in the
narratives of a known life-journey are contrasted with modern conceptions of
"Patient Journey" in the digitizing of medical care in hospitals and
in computerized GP Consultations. In this chapter most relevant dimensions of a
personal life-journey support system – across health, handicaps and illness -
are outlined. The chapter demonstrates a new road to facilitate private logging
of phenomena, a coherent and sedimenting self-narrative not only in text,
picture and sound, but also through user-network-developed pictographic fonts. Inclusion
of biotelemetric data and virtual body imaging as part of such support systems
are considered. And questions are raised concerning the future of thus skilled
chronic patients’ interfacing most trusted helpers, fellow-sufferers and wider
shared social platforms of Patient Journey Records.
INTRODUCTION
Public and private expenses for healthcare are
surging. As medical advances are made, unhealthy lifestyles are spreading in
the industrialized world and people are living longer. We get more and more
chronic patients. Public prophylactic measures and health-educational efforts
to increase health-awareness and self-care create numerous private profitable
health-enterprises. With the spread of Internet access, many offers of such
services and drugs, programs and technological gadgets are advertised. The transition to digital records, and
networking in professional health-related social networks, brings the medical
rationalizing and formalization of descriptions to its force, with many
advantages.
The only problem is that while tremendous
efforts and results are obtained to digitize and train the medical
establishment, exemplified in the Hospital and GP settings, the chronic
patients are left at their own to learn how to handle a computer, establish
e-mail contact, and to hook up to whatever the digitized medical society has to
offer - options, threats and promises - concerning their management of their
own health.
Therefore the digitizing of citizen
health situations has to be re-examined in the light of what is for now the
receiving line of citizens, presently having to cope with their own information
across all dimensions of their life-space and eventual patient journey, without
adequate tools. This involves life-style, economy, employment, family and home life conditions,
relative medical compliance, and the “story” and “role” assumed in family,
neighborhood and workplace.
To repair this gap, and truly qualify patients to join and contribute to
utilizing collaborative social networks and technologies, we must strive to
qualify citizens as administrators of their own health, each developing
their personal knowledge management skills, to become “life-long e-learners”
(Pettenati 2008). It is proposed that personal healthcare and health-related
interfaces of the future shall be considered in the full contexts of the
citizens' general interfacing themselves through their everyday use of a
personal notebook computer from 1st grade in school to final palliative care. We
will gain by broadly conceiving of the citizens as genuine individual explorers
on their own personal everyday life-trails, along their own life-trajectories.
We must favor their empowerment as self documenting “Citizen Scientists”
qualified to reflect and deal with own health-data, physiological data,
economical data and environmental data. Therefore
we must find ways to at least enable and equip the autonomous individual
citizens/patients to develop and maintain their own most basic and private
sedimenting digital self-narrative of what seems relevant to them: an
electronic diary and time-indexed database, as an empowering empirical tool,
not least in health-related, body- and domestic habit-related matters.
Patient Journey is
a pragmatic metaphor, an expression which may need some disambiguation, -
especially in the context of patient narratives and experiences of illness. It can be used as
referring to how patients proceed through an identified care delivery system. Seen
from the angle of process mapping this refers to the total number of steps
taken, as well as the total number of people involved, the total time taken to
perform each process-step and all documents used.
“When
extensive process mapping for a considerable patient volume is done it is now
possible to bring the data together and look at the care process from a
unit/department perspective........ and perform a flow
analysis (widely used in Manufacturing), and develop a current state flow
analysis map: •Analyse
patient flow across more complex processes •Identify whether the systems are managed and in control
•See what adds value
and where waste occurs *Understand roles and responsibilities related to
managing patient flows.”
NHS Scotland (2006)
Understanding the Patient Journey – Process Mapping
But
with the digitizing of health information, and the adoption of electronic
patient records, highly professional tools are developed not only for hospitals
but also for GP's to organize and administer their patient scheduling, patient
records and patient flows in complex and versatile frameworks. This means that
recording of consultations, test results, medication, prescriptions and
referrals can be integrated as it is approached by e.g. Microsoft Health Common
User Interface (http://www.mscui.net/). The idea is, to formalize an interface
in such ways, that an integrated patient-centric care record can transition
seamlessly between care sessions and care settings. The doctor is offered to
have a multidimensional “landing place” with appointment list, email-in box,
reports received, repeat prescription requests, practice notice board, medical
knowledge support links and health news. With a click, each individual patient
record is displayed, with expandable panels of:
· Most recent medical
activities,
· Previous consultations,- expandable and comparable as detailed for: problem,
history, examinations, medication, impression, plan and comments,
· Current and past
medications
· Patient charts, graphical
and table, making it possible to examine:
o levels of medication,
o BMI
o BP
o serum e.g.: creatinine cholesterol, LDL, sodium, potassium urea,
related to
long term time-lines, and visualized both in condensed and in detailed form in
graphic curves.
· Risks: allergies and side
effects,
· Lifestyle info , smoker/non
smoker and calculated risks
Further linking to
secondary-care examinations is also attempted, meaning that the GP may go into
detail observing (and annotating) the results of patient respiratory pattern,
cardiograms, angiograms, EEG etc from hospital or clinic.
Interfacing with the live
patients will still be restricted to the briefest possible consultations. GPs
can profitably handle more patients, appointments, referrals and prescriptions.
In the prevalent concepts of the GP's digitized record keeping network, the
cooperation between patient and doctor may be going to include e-mail, SMS, and,
in the long run, perhaps occasional video telephone. But the role of the
patient is not fundamentally reconsidered and the empowerment of citizens with
personal laptops, everyday access to Internet 2.0 and global landscapes of
health-related knowledge sources, has not been taken into account.
Considering all
the contemporary efforts of ministries of health and education – and of all
kinds of professions, media, businesses and enterprises - to inform citizens of
health issues and to the marketing of health related facilities, tools and
measures to be taken by every citizen including the importance of self
monitoring outputs of calories and intakes of vitamins, medicines and drugs,
there would be a good logic in combining these with the general educational
goals of empowering citizens digital knowledge management skills
and growth into personal lifelong learners.
Not least is the upsurge of the potential and accelerating spread of biometric
sensors for health life logging, implanted sensors, wearable
strapped on sensors and in-home-sensors. The frontlines of wireless telemedical
technology, as fitted in mobile and target-specific gadgets - as well as with
patient notebook - are appearing and growing in many directions. “A whole new universe of quantitative
health is dawning“ (Bell G.& Gemell J. 2009)
This must be kept in mind in electronic collaboration toward social health
outcomes. Nor should we forget that personal hospital and GP records are in
principle “personal health data”, which in the long run may be shareable for
the patient. What we now must focus is the question whether a whole new
universe of qualitative health also is dawning.
To the patients,
new horizons are opening. Detailed medical knowledge is traceable e.g. Pubmed http://www.ncbi.nlm.nih.gov/pubmed/ and www.wikipedia.com .
New options for the patients sharing the journey with others are also
emerging. With patient access to Internet, the world of ”Health 2.0” also
empowers the patient to dive into a wealth of information on health-economy,
storing the diagnoses received, the treatments and pharmaceuticals prescribed,
the side-effects met by others. Examples include, Quickenhealth (http://healthcare.intuit.com/), Microsofthttp://www.healthvault.com) and Google (www.google.com/health). And not least, to join networks, relevant for
particular diagnoses, to locate other patients with comparable problems, and to
exchange subjective narratives of patient journeys through personal bloggings,
e.g. www.patientslikeme.com and http://www.pdsa.org/.
This is the new –and global - noosphere, the soil from which
user-driven healthcare is going to grow, crossing the divides between the
patients, and permitting them to collaborate toward goals of shared interest,
including tools to solidify such cooperation.
Patient
as life-explorer
It makes a
difference to conceive of a patient journey in the sense of the journey of an
individual explorer.
My approach is targeting the citizen as a life-explorer whose journey through
the everyday - earlier or later - turns into traveling through pains and
problems, encounters with medicine men, passage through admissions, tolls to be
paid - or not afforded, waiting times to be endured, encampment in more or less
friendly healthcare institutions, undergoing pains and sufferings, deprivations
and starvations, uncertainties of outcomes, demands of endurance, and potential
return to a continuation of previous life voyage, more or less radical change
of life-course, or terminal more or less affordable more or less palliative
terminal care.
Genuine explorers accumulate data relating to phenomena encountered / obtained
(observations, states, courses, trails) to their log-books, from which they can
produce maps and reports. Many people use a calendar and write lists and
letters, some maintain a handwritten diary for shorter or longer periods of
their lives, accumulating/sedimenting/ accounting/ referring to what for them, at the time, seemed relevant.
With a notebook, we have to re-invent the diary, as a daily follower (Bjerg,
2008). In the present consumer situation we need a
tool which can help patients to document, first and foremost to themselves, how
they:
“traverse .. their unique disease and illness pathway through
life stages and health systems and external social environments......
potentially numerous care relationships, predictable and unpredictable positive
and negative influences, and feedback loops through which the patient must
navigate.......; often with no
definitive cure and demonstrate gradual changes over time with dynamic and
evolving phases of being stable, complicated, complex and or chaotic with
ultimate decline.”(Martin, Carmel M, 2008)
To the extent we can consider
citizens (including chronic patients) as equipped not only with a mobile, but
also with a personal laptop computer, we must start caring about self-narrative
tools, which ought to be close to hand, permitting the chronic patient
explorer daily to accumulate the most private experiences of all kinds in an “
intimate journal”. And thus approach the interfacing to user-driven healthcare
from a domestic bottom-up perspective .
The creation of a personal
journey support system
In the industrialized world,
the last several generations have seen their habitat equipped with ever new
technical inventions, each, in their
time, adapted, adopted and integrated in a new everyday life, at the very core
of personal human existence: tap-water, cold and hot, water-closet, gas and
electricity, stove and sewing machine, vacuum cleaner and electric iron,
central heating, telephone and radio, camera, record player, refrigerator, TV,
freezer, washing machine, dishwasher, coffee-machine, food-processor,
microwave-oven, VCR, and CD-player. With
the advent of answering machines, DVDs, video cameras, home-computers etc. we
first experience these as "more of the same". But with cellular
telephones and SMS, lap-tops, memory-sticks, powerful portable multimedia home
computers, wireless access, digital cash, digital TV, two-way video telephony,
access from homes to two-way traffic in new infrastructures of
telecommunication, virtual reality, optical character-recognition,
speech-recognition and speech-synthesis and an unexpected range of other
technical inventions, previously only conceived in terms of the needs of
professionals, we are forced to reconsider the role of the private household
and its members, healthy or sick.
The home-consumer-market has stimulated a global competition to exploit an
ever-wider range of technological advances for purposes of profitable
marketing. And the health market is no exception.
For the “home-vessels” of the citizen explorers, being
grounded as they are, a navigable media-landscape and a cyberspace are
expanding in place of navigable oceans and voyageable continents. But one can
say that we lack a valid paradigm for "the personal domestic
bridge", and fitting tools for orientation and logging on the
trails and through the travels of the life journey.
This new world
where the personal (portable) computer, mail and the Internet eventually reaches
almost everyone, makes new demands for orienting oneself, learning, keeping
track of services and programs, passwords and pin codes, addresses and
networks. This will easily become a separate province in our lives, with
little consistency with our other everyday life other work, other media, other
tasks and hobbies, reading and music, socializing, housekeeping, shopping,
cleaning and waste, bodily functions and body care.
To competently
manage personal knowledge, we are forced to be a new kind of explorer in a new
kind of contemporarity - and need some kind of "log", where we -
easily - can tell ourselves what we spent time with, whom we met, what we
found, did, thought (and felt?) on each day's journey, or just in each week.
It can be every
day (very short, or along the day) ,or just sometimes.
And it can be restricted to specified
dimensions: training, weight, horticulture, nutrition, disease, education,
press and TV, football or golf, reading, alcohol, cigarettes, knitting, family,
job, colleagues, or it can go across all
what they consider relevant. Medical data, yes, but also ongoing – evolving
– biography, noting all kinds of subjectively relevant observations, interplay
with others, stresses and reliefs, and existential issues, as they weave in
with the daily and nightly chores of body-maintenance and domestic
householdings. Aspects of sleep-diary, pain-diary, compliance-diary, as well as
mobile monitoring of physiological data, including future telemedical
appliances, may be built into the network interfacing of such a tool, without
exposing the private text-diary.
Seen from an existential mental health viewpoint, but also from a
health-educational viewpoint, it is important that the clients have means to
journal – for themselves, if they wish - all kinds of experiences, thought and
emotions, gratitudes, disappointments, angers and resentments, tacit
resignations, etc., without necessarily sharing these with family and
caretakers, not to speak of further networks. Journaling just health-related
data may in itself not be very attractive. But doing this in a room of one’s
own, a room of private reflection, a
room where memories and dreams, recollections and reflections can unfold as
consciousness goes on, and the need for making meaning of one’s life persists, may motivate in another way. This applies not
least to the chronic patient. The popularity of the “life-long learner”
paradigm should reach all the way to palliative care.
If we, for example, can promote the chronic patient to the role of
expert patient, “Citizen Scientist”, chief specialist in his/her own case, and
supply an adequate user-adaptable (Schonewille, 2005) toolset for handling
her/his own narrative, as an assembling of layered, systematically structured
date/time indexed entries, a most personal evidential database, we may be on
the road to empower the individual user to decide, and select, which aspects of
this may be shared – with closest relatives or caretakers – with physicians –
with networks, in blogging, or even in patients-like-me systems, or with a
coming Patient Journey Record (PaJR) - Platform for User Driven Healthcare.
I offer a
principal solution to how we can equip individuals, not least chronic patients,
to exploit the opportunities that come within reach with a personal notebook
computer, without losing the consistency and continuity in their personal
lives,
I
developed at the University of Copenhagen, Department of Psychology an
experimental home (1972-1997) where I explored ways to help inhabitants
represent their domestic everyday life and communication processes for
themselves. This involved new options for monitoring bodily states,
representing domestic space and the time geography of domestic events. Since
the introduction of laptops and interactive programming, I focused on the
concept of electronic diary, where time indexing of text entries could be
automated. I have daily since 1997– myself – been the main experimental
subject, through generations of laptops and software-programs, and I have been
entangled in all possible ruses and ignorances, shortcomings and frustrations,
while always trying to put myself into the seat of future users - a kind of
general empathy-state based on a still updated stock of European senior
knowledge. As systems and software tools were optimized I have strived to
clarify how the substantial offer of interactivity from the computer can best
be brought to use in a tool like the one I had in mind, a tool which in fact is no more than a
further development of the traditions of logging in ships, of journaling in
work-protocols for the drawers and shelves of operating rooms, and of personal
diaries, in handwritten volumes.
Acknowledging
the kind of basis which the domestic scene and the personal body must
constitute, I present a
preliminary non-proprietary prototype, an empowering
innovation, which we should wish for prospective citizens to possess, and for the further development of which I
invite cross-cultural, cross-platform and cross-disciplinary collaboration. The tools we have developed are tools of
“citizen science”, enabling users themselves to pursue a sedimenting empirical
logging of whatever they find relevant, around the clock, around the week, the
month and the year. It is a diary-tool, while also being a log-book-tool.
We are so used to conceive of “the researcher” as an external observer,
interviewer, questionnaire-designer and statistician, but the time has come to
admit that the only investigator qualified to examine the personal
information-flow and the user as strategic and tactic innovator is the user her/himself.
We offer, with this method, a basic instrument with which users, for
themselves, can keep track of the personal ongoings and events, not only on the
computer, but also throughout the everyday life, in an ongoing diary.
I think it is important that we enable ourselves to hold on to our personal
existence, whom we were, whom we are, whom we shall become, and how we are
using the shorter or longer lifespan given us, to enable us, as regards matters
of personal relevance, to hold onto this, in order to be enabled to reflect
upon it. And thereby perhaps get a somewhat better hold of this life, and
perhaps develop it in more desirable directions. The new
conditions we all are submitted to pose new demands, create new routines and
tear us loose from the life anchors in traditions, and the clear-cut roles,
previously readymade for the individual. Young or
old, rich or poor, ethnic insider or ethnic outsider, educated or uneducated,
employed or unemployed, we are all forced day after day to re-orient ourselves
in relation to some of the old, and in relation to all the new, ever coming our
way.
It is my conviction that it is of paramount importance that the single citizen
in the broadband society, in the midst of and across the information
bombardments from mass media, and the increasing involvement with the broadband
society, gets equipped with a kind of ”tool of self documentation”, so that we
can hold on to at least a bit of what happens to us, what we think about it,
and what is practical for us to keep track of: pin codes, passwords, usernames
and –numbers, service providers, tariffs, subscriptions, accounts,
internet-addresses, e-mail addresses, telephone numbers, birthdays, medical
prescriptions, doctor’s appointments. And also which dreams we have, in all
senses of the word, and the frustrations and disappointments we meet and
recollect.
There will be as many ways to keep an electronic diary, as there will be
individuals that will do it, and with different advantages. It is evident that
nobody could nor should use time to describe everything they do, are exposed
to, think and feel along each and every day. This must depend upon richness or
shortness of time and subjective relevancies. Some may centre upon cooking,
gardening, books, news, the Internet - or worries,
symptoms, cures. Or maybe keeping track of the cigarettes, cigars and pipes
smoked where and when, how many holes achieved on the golf course, about the
arguments one has, meetings, transportation-problems, or lawsuits against
telecompanies.
I think, with Tristine Rainer (Rainer, 1979, 2004), that the most important
aspect of keeping a diary is the establishment of an area/arena/platform – a
breathing-hole of absolute freedom and autonomy, where one can permit oneself
to be honest, where one can make room for all of one’s ideas, feelings, secret
thoughts and fantasies, grieves and worries, separated from or contextually
anchored in the more trivial, but perhaps quite as meaningful, banal
occupations and rituals filling one’s life. Some keeping track of what others
do for you, and keeping track of own reactions to others, may help us deal with
more maturely with others. And accounting, narrating to oneself in writing may
often help to clear the thinking, clarify the thoughts.
In this way, being equipped with adequate tools, the citizen is empowered for
critical action on documented observations from both a consumer and a patient
vantage point.If you have habits, which you hope to control-alcohol, tobacco,
drugs, medicine, exercise, eating - you can journal the patterns and
circumstances of your focused bad habit, in respect to advances, temptations,
relapses and replacement for undesirable fix. But not least for persons, as
chronic patients, hit by illnesses like cardiovascular disease, sclerosis,
diabetes, Alzheimer’s, kidney defects and/or submitted to stressful treatments,
e.g. for cancer, or fighting physical and psychic handicaps, there should be a
support in a purely personal keeping track of the progress of the battle, both
at an outer and an inner level.
Writing a diary, journal or logbook by handwriting, has advantages, for which
the present model of electronic diary cannot compensate. The expressivity in
sizing and varying the handwriting, ornamentation, mixing written and drawn,
dried flowers newspaper-cutting glued in, etc, is lost.
But the advantages of the electronic diary compensate, especially as more and
more of the information which reaches us, and which we can reach for, arrives
to the computer in digital form. A most central aspect is the automatic
time-indexing, organizing all inputs relative to the progression of the
diurnal, weekly, seasons and years of personal life.
Two special, related functions have been developed: one, enabling the user to ”write into” specified temporal addresses, earlier in the
day or a previous day, so it gets into the correct slot in the chronology of
the day; and another, making it possible to annotate to lines earlier same day,
or any of previous days of current diary, keeping track of when annotation was
made. The prototype permits the user to create
reporting shortcuts around the diary, to whatever programs or services they
utilize. And it facilitates the user’s name-giving and access to presently forty
thematic drawers with accumulating memo-fields for themes of personal
relevance. e.g., one for each of one’s children and grandchildren, parents,
best friends, theatre, movies, acquisitions, subscriptions, books, music,
chat-groups, sermons, medications, prayers, treatments etc. Including calendar and address book (linking
to e-mail), integrated in the diary, we are providing the user with a workbench
and a private scene, relative to which the events and phenomena in their home,
their garden, their neighborhood and their workplace can be contextualized,
represented and optionally communicated.
I have tried to develop a preliminary set of demands, to the types of
information, which should be equally easy to self-document. I think this is
important for an understanding of the full scope of the enterprise. We should
collaborate to offer a toolbox for citizens of any culture and age, helping
them to keep coherent, contextualized track of (alphabetically ordered):
Putting
words to cognitive phenomena in moments of shared or private life-space seems
to be our most distinctive species-specific feature. Talking with others, and
talking with ourselves. And logging. The invention and
use of numbers, hieroglyphs, and later the alphabets, (separating the
languages, self-fulfilling the myth of the ill planned Tower of Babel (with its
left hemisphere bias) is what has
brought us to the Obama-decennium and the new options for global brotherhood
and outreach.
Dynamic virtual
social networks (including senior and patient networks, etc.) are now growing
up, and citizens with mobiles, SMS and WWW can suddenly play on our "own
court," with biographical unique e-identity, and/or many pseudonyms. And
writing is now embedded in – and potentially self-documenting - audiovisual
time-space fields, with photos, video clips, voice recordings and
conversation-records.
I have studied
this frontier field from its first rudiments in the 1980s, and have reached to
a new category of characters for logging of everyday life’s typical acts and
events. This is a principal solution that can bridge the gap between text and
image universe, both for the individual and in virtual social networks. I
introduce a pictorial writing, to ease our PC logging of everyday life
phenomena, multimedia dialogues and correspondence for entirely private
confidential personal use. But the possibility that we may also use it in
our correspondence with others will also appear as soon as basic pictorial
fonts are shared, e.g., in a patient network.
Practical agency in the
individual life world implies categories of relevance, which can be considered
as elements, molecules and strings of habits. The everyday routines in the home – often
considered as trivia - are extensively describable in narrative language, there
are thousands of typicality’s for which the citizen has concept, and most have
words in one or more languages. But referring descriptively to them by words in
languages is cumbersome.
Already back in
the early 80s, working with an experimental apartment, I found that a short cut
to overview and understand the processes and events in a family-home was to use
small pictures, fitted to represent what took place when and where for the
individual inhabitant(s). There are so many typical generally recognizable
phenomena in everyday bodily life in our home, in the daily and weekly life,
including the well-known bodily functions and household functions. I started
then - in collaboration with students of methods of qualitative research - to
construct a system of pictograms for this descriptive purpose. And then the
technological development suddenly offered a new opportunity.
I found a second shortcut to the pictorial shorthand needed by avoiding the
bit-mapped icon-format, and instead using the character-format, i.e. designing
glyphs in a font-suite.
Now, as to general use of an
electronic-bridge journaling, we have an apparent dilemma: people, who are
active, engaged and involved in life and fellow humans, living under
information overload, will have all too much to tell their electronic diaries.
Involved with other humans and other tasks, there are only small and sparse
time-windows for reporting to the diary. Describing everyday life with words is
disproportionally time-consuming, and so some kind of shorthand would be
convenient. The everyday stream of
thought, of consciousness or of subjective life and agency is to a wide extent
language-independent, and not in the form of propositional thought. But there
is a division of labor between the two cerebral hemispheres, of which usually
the left is handling language in words, whereas the other, so called recessive
hemisphere, usually the right, is dealing in images and sensory-motor figures (Sperry, R.W., M.S. Gazzaniga, and J.E. Bogen, 1969) (Levy, J. 1974).
The development of human
civilizations is, as said, intrinsically based on development of
spoken language. And the invention of writing, with its origin in images (the
hieroglyphs) is a crucial turning point. But writing has, for millennia,
developed in force of a minimal number of letters in alphabets, and basically
tied to the sounds of spoken language. The original track of the hieroglyphs,
writing with images, has been out of bounds to the handwriting-, typewriting-
and printing-cultures, simply because general picture-alphabets had to include
so many more characters. The international use of traffic signs was the first
forceful penetration to the general public of modern hieroglyphs. And since
computers entered the scene and reproduction of such pictures were facilitated,
the modern world is replete with icons, pictograms, glyphs, used to identify
typicality’s of brand, origin, qualities, functions, actions and behaviors of
goods, men and machines. We see simple non-verbal symbols heavily used, not
only in traffic, but in vehicles, hospitals, newspapers and in most mechanical
and electronic tools, including their manuals, toolbars and controls, and even
on the child's toys, the clothes we wear and the containers of the foods we
eat. Their communicative value lies partly in their at-a-glance recognizability,
one-letter briefness, colourability and resizeability. But their cross-language
understandability is, in force of migration and globalization of the market, a
further incentive to extend their use.
Now, in the habits of everyday personal life, typicality’s abound. In dealing
with the communication-handicapped, programs have been developed which offer a
rich variety of icons for symbol and image-based interpersonal communication
about everyday life. But they are bit-mapped pictures, and mainly bound to
licensed software. However, pictograms can be considered as a species of
characters. Symbol fonts are in fact produced and marketed. This implies that a
basic diary writing, which can report habitual situations, everyday events and
activities with pictograms as single dedicated characters, understandable even
to the illiterate and the child, is a logical possibility. But, the number of
keys on keyboards being limited.The entry of icons must take place instead of
the entry of words. The solution presented here is to let the user choose and
distribute pictograms, stored as characters in a font suite, as screen buttons.
Users can arrange and rearrange them on a principal screen-window, surrounding
a central scroll field, where text is entered, and they can then, with a single
mouse-click, be entered in the (time-indexed) text-lines of the diary. Actually,
the day card of the diary is a potentially revolving stage-scene to the user’s
own body map, virtual home, virtual neighborhood, etc, where pictogram-buttons
also can be placed, contextualized and grouped according to such structured
topologies.
The idea of using glyphs to support the verbal journaling and reflection of
personal phenomena may sound like an attempt to square the circle. But understanding
such glyphs, not as objective classifications, but as private signs of
contextualized subjective phenomena points to a future of shared/folk-taxonomy
alphabets for the more or less global typicality’s of phenomenal event in
habitats and in bodies.
The glyphs developed amount presently only to approximately 450, and many are
lousy and inadequate. A series of them are not available in Windows version
etc. But there are presently 12 root-stems, ready for inclusion of many, many
more glyphs.
For some, the use of such glyphs in their diary may be uninviting. For others, especially
individuals with limited reading writing capacities, lacking language-skills,
or anybody in situations where motive for journaling is strong, but time or
energy is short, glyphs may provide convenient provisional shorthand.
INSERT FIG.1
Here
Fig.1 Glyphs distributed in 12 fonts
I am certainly not proud to
present this preliminary suite of glyphs, with all its weaknesses and
shortcomings. In the menus from which they can be chosen, an explanatory label
is attached to each, and the ones installed by the user keeps their label as a
tool-tip. The glyphs with labels can be
closer inspected in www.phenomenalog.dk/glyphs.htm. The user thus has
access to an extended library of pictograms, primarily referring to more or
less universal all-human – or culture specific - typicality’s of bodily,
domestic and neighbourhood endeavours, pursuits and processes. No user will
need them all. It is essential that it is the user who selects and distributes
wanted icons, tries out chosen samples, and easily removes and replaces them
with others. They facilitate swift logging of habits and events, intermittently
with what may be typed in from the keyboard, reporting in words and sentences,
names, numbers, titles of books and films, feelings, thoughts and reflections.
It is essential that the electronic diary thus can serve both cerebral
hemispheres in timely ways.[1]
The mere use of icons may for some contexts and purposes suffice, under
time-pressure and in cases of language barriers, illiteracy or speech and
language-impairment. For adults in literate culture, however, they may sooner
function as occasional short hand where qualifying words and sentences
(immediately or later) can be added and situated.
An important endeavor will be
to organize network-based mechanisms to evolve pictogram-alphabets for
subjective symptoms and treatments received, within and across major diseases
and chronic conditions. This relates closely to the perspectives of tagging
in networked adaptive information systems for chronic care (Biswas, Martin, Sturmberg 2009) (Martin 2009)
From a psychological viewpoint it is crucial,
that by ensuring for the members of a household a permanent reference to the
solid ground-level of their own particular domestic and bodily time geography,
a personal grounded and rooted stem of self-reference can be grown, that can be
made to function as a convenient core and anchor point for further personal
orientation and reality-testing (Agre, P & Horswill, I, 1997). It implies
the emergence of a new, coherent potential of demonstrative identifying
reference to re-identifiable individual objects, states and event-types in the
private life-world, according to their personal biographical relevance and
provide us new means of self-reflection, evaluation and ordination of past and
possible future operations, states, informative objects and persons (Bjerg, K,
2008).
In this, one’s body constitutes a
necessary frame of reference, even for the healthy person. So, before focussing
on any specific patient target group, we must cooperate to find general formats
for personal body referring over time, in a diary. The day card must include a
window to a 2-D or 3-D map of one’s body. This constitutes a background scene
for distribution of most health relevant glyphs already in the prototype. But
it shall also permit a user to bookmark and comment (more permanent and/or on a
daily base) spots and areas anywhere in one’s body.
General formats are also being created for visualizing in the diary relevant
physiologic parameters over time, beginning with the most obvious -
accumulating tables of sleep length, number of pills, cigarettes, drinks, and
manually entered blood pressure and weight - as basis for occasional
reflections. but aiming toward inclusion of
illness-specific monitoring, e.g., cholesterol, coagulation, glucose, etc, and
zoomable curve-display. Enabling patients to monitor and keep track of bodily
states and symptoms will most certainly be the call of the immediate future.
The above-mentioned potentials of biotelemetry bring it, so to speak,
"under our skin", and highlight the potential intimate, bodily
closeness of this "personal level". Some such data might even, if desirable, be
accepted for sharing with one or more helpers (Bjerg 2009b). Configuring body-state-representational tools
for personal state-reflection is a little-noticed potential, mainly cultivated
in circles working with the concept of biofeedback. But seen as one of many
keys to a sane health-education, such tools of self-knowledge may reveal a
strong prophylactic potential, and thus be worth adding to the domestic tool kit (Baskin, S.M. et al., 2004).
The thinking about social processes around the human
body includes ranges of social workers, doctors, nurses, secretaries, patient
groups, clinics, training facilities etc. And the thinking about technological
process, around the human body, includes ranges of diagnostic, maintenance,
treatment technologies, prescription and journalizing databases. But the
convergence of all these social and technological processes around the human
body has an internal double nucleus -the personal body and the personal home,
what we term the Somasphere and the Oikosphere.
Whatever measures we take in health and medical care, social and technological,
the moment we think of just one citizen we must understand that a convergence
of social and technological processes around the body already exists inside the
information dynamics of the home and the family. We must build a counterpoint to the systems
notion of a patient or client: a view from below, a view from the vantage point
of the person-number, a view from the target of the healthcare, the consumer,
the citizen’s own local and temporal viewpoint, as conscious phenomena in
continued personal cognitive and meta-cognitive processes.
As discussed above, one’s home also
constitutes an essential frame of reference, even for the healthy person. The day card can include a map of the home, being a floor-plan vector
graphic representation, or a richer “furnished” “doll-house” top view. This constitutes a
background scene for distribution of most household-relevant glyphs already in
the prototype. It shall also, in future versions,
permit the user on a daily basis to mark, link and
comment on spots and areas anywhere in one’s home. No doubt such options can
have pragmatic value in all kinds of households, not least in cases of brain
damage rehabilitation and senile dementias.
As the
inclusion of a representation (furnished floor plan) of the user’s own home is
a complicated endeavour – presently out of reach for most users - a more
abstract generalized habitat topology has been designed - the OIKOS –scene.
Insert Fig. 2 here
Figure 2.
This constitutes a topology, relative to which glyph-buttons can be
distributed, and, not least, demands for coming glyphs arise.
But by the recent inclusion
of browser functionality in the diary, the following map may also constitute
one of possible backgrounds of the MYCYBERSPACE window, upon which users, here
enabled to accumulate and organize Internet bookmarks, can distribute
their links, relative to
social-ontological contexts.
Insert fig 3 here
Figure 3
My method has been to develop an
investigative tool, which at a minimum could satisfy the needs I met in daily
use on my personal laptop(s) day in and day out, during all seasons of the
year, over a period of 10+ years. The diary opens with a small window on the
screen, from which a user can orient.
Insert fig 4 here
Figure 4.
The moment “Open Diary” is clicked, the full screen is
taken over by a window to the last daycard
Insert Figure 5 here
Fig.5 The immediate presentation of an interface to new users, version 18.1.1
(Colours have had to be removed in all illustrations for this
publication)
But the moment the red bottom right button “Hide” is clicked, it vanishes out
of sight.
Now, this interface is simplified, and users have direct access to furnish it
not only with the glyph buttons they wish, but also with any of the functions
shown in the next image.
Insert Figure 6 here
Fig.6 The full
range of possible fields and functions
Shown below is a realistic impression of how a single (male) user has come to
personalize his own diary:
Insert figure 7 here
Fig.7. “Inhabited”
diary
Ongoing prototyping
The latest version of the program, at the time of this writing (v.
18.1.1) has only been in use by a few relatively healthy persons. This version
is now going to be tested through an appeal to the 4000+ participants in a
Danish senior (age 50+) network (www.ageforce.dk ) to join a
shared WIKI (www.phenomenalog.wikispaces.com ) and
involve themselves as beta-testers, with use of the mutual support amongst
beginners, empowered by this WIKI. The data from this process shall establish
the basis for a thorough revision of the user-interface, beginning extension of
the glyph-fonts, and a new invitation to include a larger sample of the senior
network members. This second phase is scheduled to last a year, and form the
background for translation of the interface to Danish and immigrant languages
(Turkish and Arab), and open the questions of targeting to specific groups of
chronic patients.
Among the assumptions about the
future going into this developmental agenda are:
1. That the cores of homes and bodies will be massive informational nuclei,
relative to whatever structures the broadband space will offer
2.That the (time-indexical) representational options concerning these nuclei
with digital text, graphics and audio and video and more to come, inevitably
will bloom, as witnessed with mobile technology, digital video-recorders,
mobile monitoring, etc.
The vision of the
future, in which Phenomenalog should fit best, is a global One-Laptop-Per-Child
-> / One-Laptop-Per-Citizen society with free open source software (GNU etc.),
and free wireless peer group and neighborhood networking, embedded in an open
Wikipedia 3rd millennium Babel. To convey a coherent and sufficiently
contextualised understanding of the relevant dimensions of this field, I have
found it necessary in my publications to make a few conceptual extrapolations
into the near future. In so doing, I have introduced three concepts: the
virtual home, the virtual body and the virtual neighbourhood - as logical and
necessary constructs for grounding a coherent notion of the demands to future
domestic information technology (Bjerg, 2000, Bjerg, 2001). A discussion of
these matters should hopefully connect the enterprise at hand with the total
recall universe of Gordon Bell and Gemmel (Bell, 2009), and with the “the sixth
sense technology ”enterprise of Pranav Mistry (Mistry,
2009), and its promises of a wearable gestural interface, e.g. narrating
gloves, 3-D pens, and establishment of shortcuts to create virtual objects
distributable in virtual spaces, like the virtual home. They are thematically
relevant because they can point us to the notion of a fully and coherently
contextualized interface, coming to make it possible in timely ways to refer
and annotate to any location/area within one’s home and any bodily posture and
any location/area on or inside one’s body.
Seeing client-helper as a special case of future close multimedia
interfacing with trusted others points to important improvements in the long
distance person-to person communicative space. Already advanced
enterprises setting up frameworks for telehomecare, patients treated at home using telemedicine, are
emerging in Denmark, e.g., www.virtuellehospital.dk and www.telekat.dk.To the extent our now-and-here, within-sight and within-reach
info-environments (including desktop) now electronically can be made shareable,
participants can point in real time to postures, spots and areas both in their own
and others’ bodies, paraphernalia, instruments, surroundings, practical
situations, and sequences of typical events. Interfacing the chronic patient
might well empower the patient to display and refer, not only to his body, but
also to his room, even showing, in a conversation, by pointing and looking at
things (Bjerg, 2009).
Citizens will increasingly depend upon, and anchor themselves through
information in and out from their computers. Their acquired orientation,
personal inputs and outputs, trails and landmarks across Internet sites and
neighbourhoods will increasingly reflect and condition their thinking and
problem solving.To the extent the option of showing/sharing what can be seen on
one’s laptop is an evidently relevant feature in future close communication
between laptop users, it enables the sharing of evolving personal patterns of
subjective relevance on the Internet in detail and over time - an important
aspect of health-education. Citizens´ dealing privately with all this – not to
speak of private dealing with IT-tool use – will, also more generally, profit
from being shareable in distance-conversations with close friends and trusted
helpers.
”Patient literacy” and “patient education” explicitly refer to the knowledge
distributed and distributable on websites and WIKI’s. If patient education is
an aspect of shared health-management, it should support telecoaching within
the frames of patients’ further orientation on the Internet. Such added features in interfacing the lonely
handicapped and chronic patients would at least compensate somewhat for the
missing expensive corporeal visits of the helper.
CONCLUSION
In view of the blooming of professional medical technologies, the escalation of
healthcare expenses and the spread of health threatening lifestyles in the
populations, the importance of increasing health-awareness, self-care and
self-monitoring is generally acknowledged, while growing number of chronic
patients is escalating. Public health information is intensified. The profitable marketing of drugs,
health-related facilities, training, remedies and tools is exploding. But the
evolving of patient-driven networks and shared blogging gives unexpected
promises of support to the individual patient.
The only problem is, that while tremendous efforts and
results are obtained to digitalize and train the medical establishment, the
chronic patients are left at their own to learn, how to handle a computer,
establish e-mail contact, and to hook up to whatever the digitized medical
society has to offer. Therefore the citizen health situation has to be
re-examined in the light of the global spread of notebook computers and
networks. Personal healthcare and health-related interfacing of the future shall
be considered as just one dimension of the citizen’s general interfacing
him/herself through the everyday use of a personal notebook computer.
We must conceive of citizens as genuine individual explorers on their
own personal daily life-trails, along their own life-trajectories. We must
favour their empowerment as self documenting “Citizen Scientists” qualified to
deal with own health-data, physiological data, economical data and
environmental data. We must qualify citizens as administrators of their own
health. Therefore we must motivate and equip the
autonomous individual citizen/patient to develop and maintain a most basic and
private sedimenting digital self-narrative, an electronic diary and time-indexed
database, as an empowering empirical tool, not least in health-related, body-
and domestic-habit-related matters.
The rationales behind the development of an open source freeware cross-platform
tool for this purpose were explained, the dimensions it shall be fit to
document were listed, the very preliminary library of pictographic short-hand
presented, and the overall design of the interface of the early prototype
illustrated. Long term perspectives of the project relate both to the expected
spread of bio-telemetric technologies and to interfacing personal health data
in the medical systems. Immediate short-term perspectives relate to preliminary
testing and user-driven development in a Danish senior citizen network (www.ageforce.dk), and the collective development of a new wiki: www.phenomenalog.wikispaces.com, while developing targeting for broader and more specific chronic
patient populations.
ACKNOWLEDGEMENT
The development of the concepts and the software
described was based on:
- Experimental Home Project, Department of
Psychology, University of Copenhagen, Denmark.
- Students involved in Course of Qualitative Research Methods
- Kim Borreby, with whom I co-edited the Proceedings of the IFIP 93
International Cross-disciplinary Conference on "Home-oriented Informatics,
Telematics and automation" in Copenhagen, 1994
- A grant from Scandinavian Tobacco Company
- Early programming by Mag.art Bjørn Nake
- Extensive unpaid voluntary programming help by Steen Andersen.
- Extensive unpaid voluntary programming help by Mark
Schonewille.Economy-X-talk.com
- Advice and critique from my wife Beth Bjerg
- And occasional help, over the years, from programmers in the “Revolution”
developers community ; Sarah
Reichelt and her DateTime.rev collection, Richmond Mathewson for his Paint
widgets, Eric Chatonet, Klaus Major, Mark Talluto and others.
Appendix
A. Implemented features in the diary
Features
included in the electronic diary (numbered to facilitate further discussion):
|
Appendix
B: Desired further features of the diary
* 50) Programming the installer download process, so the number of
downloads can be counted, and e-mail address of downloader’s are obtained
|
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[1] The maintenance of
time-indexed 24-hours display of inserted icons, as separated from the text
written by the user, is an important feature possibility. It means, e.g. in the
present prototype, that their distribution around the clock can be inspected in
a separate window, where browsing through sequences of days make changes in
pattern immediately apparent. And it opens for further developments towards
columnar or circular displays permitting their juxtaposition with corresponding
curves of vital parameters from body sensors. Physiological curves plotted
relative to pictograms referring to behavioural or ideational events may be
illuminating not only to researchers and doctors, but also to potential
patients. To this end we must approach the logging process from a non-symbolic
angle: The more or less automatic inputs of measurements, which a laptop diary
can be made to record, along the diurnal cycle